Congratulations to all in Campus Services
Wednesday, 26 October 2011
The Hospitality Assured logo
'Congratulations to all Campus Services staff. These are the men and women that are vitally important to the first impression that people have of the University'
Campus Services have retained their Hospitality Assured status and have achieved an even higher score than last year.
The Campus Services team have recently been reassessed for Hospitality Assured status, which recognises the continuously high standards of customer service that are provided by the team.
Campus Services is part of the Facilities Management Directorate (FMD), and employs approximately 200 staff in cleaning, portering, postal services, receptions, Clean and Green, environment and sustainability, parking and security services.
Hospitality Assured is the standard for service and business excellence in hospitality, and is championed by the Institute of Hospitality and supported by the British Hospitality Association. The hallmark of Hospitality Assured gives customers the opportunity to choose an organisation where high quality service is guaranteed.
Denise Shearman, Head of Campus Services said; "I am so pleased that the team has been recognised by the award for all their hard work and extremely proud that they have exceeded the score they achieved last year. This award is normally given to hotels or catering departments which makes us unique in being awarded Hospitality Status. Well done to everyone in the team."
The assessors talked to Campus Services staff, looked at procedures that are in place, and examined the evidence of the team's excellent customer service, and gave an overall score of 69.6% in the second assessment, which is higher than the average assessment score of 68.6%. The average score for the university sector is 67.7%.
Colin Robbins, Director of FMD said; "Congratulations to all Campus Services staff. These are the men and women that are vitally important to the first impression that people have of the University. They are the personnel that greet visitors at the gates and receptions and make sure the environment around us is maintained to an excellent standard. The team work hard to provide a high standard of customer service in all their roles."