Telephone problems resolved

Friday, 06 November 2015

A major Vodafone failure in the local area caused problems to the University’s telephone lines on Friday 6 November. The failure started around 6am and continued well into the morning. Vodafone engineers resolved it around 11.30am.

Internal calls were unaffected during this time, as were services to the Greenlands campus. IT dealt with the issue as a major incident, and a number of workarounds were about to be put into place when Vodafone restored the service.

The incident was one of three IT infrastructure issues that the University faced in the 16 hours from 6pm on Thursday (5 November 2015).

The first of these affected major services like Trent, RISIS and some email services. Problems started at 18:00 on Thursday 5 November and were resolved by 21:00 the same day.

The second incident caused problems accessing websites such as the staff and student portals, the Henley Business School website, MyTimetable and Module Selection. It started at 22:30 on Thursday and was resolved by 09:30 on Friday 6 November.

Though the issues have now been resolved, IT is reviewing their response and will investigate ways of improving the resilience of affected services.

If you have any queries or feedback, please submit these to your IT Business Partner who will be able to raise these within the IT department.